I went to this costa coffee and might I say what appalling staff. I ordered a Oat Milk latte ... did I receive a oat milk latte I did not! Took one sip and knew instantly it wasn't my order so went...

Me and my husband ordered hot chocolates and a babycino for our toddler, our hot chocolates were cold. tried to approach staff but became very awkward due to them just standing round talking, even ma.

I ordered a Hot Chocolate today, from the Anlaby branch near Hull, and when I started drinking it I found it to be Luke warm or tepid at best. I took it back to the tall Barista and asked for a replac