Sorry Marriott, this one needs your attention. As Bonvoy members we stay in Residence Inns all the time and almost always have a good experience. Won't stay at the Eugene property again because: 1) T.

Room was quiet and clean. Nice to have the gas fireplace for extra warmth. Bed was acceptable, not hard but not soft. Biggest complaint was we never could seem to get hot water in the shower or sink..

I stayed at this hotel for nearly four months due to a flood in my home. Colleen and her staff went above and beyond to make me feel welcome and lower my stress load by helping me with whatever ne...