We stayed here as part of a group trip (brass band competition at the Brangwyn Hall) - we'd stayed here last year and, having had a comfortable stay, decided to book again this year. Reasons being: -

The hotel is very centrally-located in Swansea which is a huge plus, and everything is walkable from the hotel. The front desk staff are super helpful and kind, made check-in easy and were always will

just returned from a lovely trip from swansea stayed at this hotel with my 3 children, lovely helpful staff who go above and beyond it seems ( must admit some of the reviews i was worried) but had a .