Cold day, didn't unlock at advertised time, no apology - poor welcome.

Ordered through the app, ticking 'no allergies' ordered a Strawberry and cream milkshake made with my preference of Coconut milk, as its delicious and received just a Strawberry milkshake minus the cr

I ordered a Lounge Burger which was delivered to the table with a visible black burnt bun. This should not have been sent out from the kitchen. I sent it back and the server said he would replace it..