I wanted to update my review. The owner reached out shortly after I left this review to apologize and offer a free haircut. I really appreciated her response after the negative experience we'd had and

absolutely destroyed my childs hair. Owner refuses to speak to me, they take zero responsibility for the garbage job done.

I'm disappointed to be making this review, as we've gone here for a while and have generally had good experiences. My son had an appointment for a haircut at 2 pm today. Confirmation email and text ph