Process of bureaucracy is insane here, and it makes it worse that the lazy workers break your phone instead of fixing it. Went here to get a screen replacement off of a Verizon claim, screen was fixed

I want to understand why I have to pay for a screen that they broke. It's simply mind-blowing that they damaged it while replacing parts. I believe that if they took their time, they could fix it with

Recently brought my laptop here to be fixed after dropping it. It took this location almost a full month before calling me to say that the laptop parts (outer case) came in but it was a different colo