2 stars overall because greeter and teller were nice. 1 star for the nasty Sr. Banker, Xenia. I interacted with her before, when she was a teller a couple of years ago, she was just as surprisingly ru

How about answering your phone? And requiring less than 85 characters to request an improvement? And not having an endless phone tree? And, not having a request about languages... Instead of hanging u

Am I really giving five stars to a corporate financial entity? Sort of, well only that it's about the Bank of America branch in this lively part of the Sunset District. I've been to other branches tha