I ordered the special lunch - a toastie and a cappuccino. Toastie was fine but coffee was dreadful. Huge cup with a milky froth. Weak coffee. Couldn’t drink it.

Watched the lady make my soy hot chocolate and was disgusted when I saw her put her whole hand inside the travel cup before she poured the drink into it. I chose to walk away leaving my drink there as

Never ever go to this Costa, it is beyond appalling; it is so disgusting, I'm struggling to put into words, my experience today. My husband and I popped along with my wheelchair-bound 91-year-old mot.