Terrible experience at this Pollo Tropical. My girlfriend walked in and politely said, "Hi, how are you? I'm here to pick up an order," and the staff just stared at us with blank faces--no greeting, n

Only gave 1 star since the food was decent. Manager needs to check who they're hiring better. I pulled up to the window as instructed and this young lady was just bagging my order laughing with her co

Great service after a long day of travel. Dionicy was so nice and very helpfu. Great food and good customer service.