Ordered an igniter for a PelPro PPC90 from their Pellethead brand via Amazon. The igniter was faulty and smoking on startup, caused the fuse to blow on the control board, and damaged the control board

$315 service call to come to my house, includes 1 hr. Was not informed of the increased price. 3 hrs and $562 later and still no working stove. Tech tried everything that I had already done except new

Every time I call, the Dale store operators are so rude, sarcastic and have bad attitudes. There's much to be desired for professionalism . Please consider re-vamping the call system with nice people