Each month my peeps & I have a ladies lunch. We try to pick places we haven't been. It was Tio time. It was a snowy Saturday. The restaurant was relatively quiet with just a few diners. My counterpart

Happy Hour is always packed, the food and drinks are very good. And the service is also good.

After waiting nearly 10 minutes for the hostess to get off the phone and acknowledge me, I learned that my order--placed online at 10:30 a.m. for an 11:30 pickup--wasn't ready. I ended up waiting an a