We were interested in buying an exercise bike. We had been to the Dick's in Medford, but they couldn't be bothered to help us. We called this one and they said that they had the model we were interest

Customer service at the Saugus Dick's is phenomenal. I had an issue on an online order, and the item was not in the pick up area. Multiple staff members dropped everything they were doing and invested

DO NOT ORDER ONLINE! terrible customer service and near impossible to cancel. Especially don't order same day as they go through Door Dash! They do not communicate with each other and then you're figh