I had a car reserved from State Farm. I called Hertz and they were supposed to get me a Lyft. Hertz corporate said the local office wasn't answering and they would "escalate the call" but still they n

had me on hold for 27 minutes and hung up on me. Who has someone on hold for that long. Terrible

We have always rented our cars from this Hertz and they have always been excellent. But we had a rental reservation for today for a 7 passenger car and they called yesterday afternoon and said they on