I have bought something. At banana republic factory store in Downtown Brooklyn Fulton street and I wanted to exchange the item here since I was in the 34 street location area . Managers - Andreas , Em

Lost package, never delivered. Customer service refused to resend, refund, or investigate. Horrible!!

I ordered 4 tshirts from Gap Factory and 1 Timeless Classic BR tshirt in black. I received my package from Gap without a problem last week. My UPS guy came at 7pm and I went downstairs to meet him bec