You have a better chance of getting through to the president than a representative of this "Association". It's impossible to get a question answered via phone, just go to the branch good luck there to

Since national police took over chicago patrolmans credit union the customer service Sucks! They no longer have tellers at the branches, 1 atm with 6 people waiting to use it. Good luck trying ti spea

No more bank tellers, they just replaced all the workers with one robot and it takes forever. Screw this changing right away