We are regular customers of Waitrose food hall with no problems but when we go upstairs to have a drink and something to eat at the cafe we get disappointed due to long waits with staff overworked and

Simply not worth bothering with anymore. Availability of hot food is desperately inconsistent - and the menu is now shamefully limited. The children’s play area used to be a real bonus - but then they

Very slow & expensive. £7 for a jacket potato. When it finally arrived it was incredibly small ; a children’s portion & it was cold. Clearly a mistake to order an extra topping as it clearly presented