They don't flat out lie to your face, they just don't tell you about all the fees that are and I quote from the tech: "standard so we just don't mention them." An activation fee of $40 per device is d

I upgraded my phone, and the manager Nick was initially helpful. As my phone worked but the screen was black, e gave me a couple of phone #s for people outside Verizon who could help. I said if I went

Morgan was great. Extremely professional, knowledgeable, and kind. She walked me through everything about my plan and delivered great customer service. This is my first time switching to Verizon, and