disappointment with the service I received during my recent rental at Kona International Airport (KOA) on January 2, 2026, under reservation. I am writing to express my profound disappointment with th

I had my car and then the manager gave it away when another family complained. They had no other option than a huge van which is too big for driving around the island. Then they told me don't bother t

Horrible experience. Received a dirty, uncleaned car (outside and inside). The side rear view mirrors was practically unusable - a huge SAFETY ISSUE. The Hertz agent did not offer me another vehicle,