Well I understand why this location has such a low score. Rating 2/5 as the last time I dropped off my rental car here there wasn't as big of an issue. I returned the car I got from LAX today to this

Do not rent here they never answer phones ignore you till they get off phone and refuse discounts they offer and over charge

I would give a zero if I could. Did not have the car requested. Representative was a complete b*tch. They gave me a very old Tesla Y that was dirty and just a disaster. 85K miles on it and the battery