I will now switch to Avis as I have given this location several chances and management doesn't understand the rental car business. President Circle Member and had to wait in a line of about 15 people

Indescribably poor service. No customer service, workstation abandoned by employees, no provisions, no notifications, no regrets or concerns by management. With weather, time of day and other concerns

Mediocre experience here. You must go to the desk to pick up keys even if you're a Hertz Gold member. When returning, you need to park the vehicle and then bring the keys inside to the desk. The cars