Went in for a simple oil change and tire rotation and it took them over 2.5 hours to do that. Every time I'd ask them if it was ready they would tell me 15 or 20 more minutes. When I finally got my tr

We took our Toyota Tacoma truck in because the tire we had just recently had Franklin Toyota Service Department put on had a defect in the sidewall causing it to lose air. We asked if it was still und

Dear Franklin Toyota Management, I am writing to formally express my deep frustration and disappointment with the service I recently received at your dealership. I have been a loyal Toyota customer fo