Ordered from here on DoorDash at 11 am when they open. The dasher had to wait 20 minutes at the store for two sandwiches and we only ended up getting one.... Extremely disappointed I used to love this

We've been loyal customers for 12 years. The food has not seemed as fresh, fries limp and bread seems different the last 2 times we've ordered. Thought we'd give it another try, we had a large Italian

Guys, how hard is it to mark the sandwiches or cut the large sandwiches in half? Perhaps worry less about leaving early and do a good job? Wish I hadn't tipped.