Tried them once and will not return. I brought in two pairs of loafers to have plastic heel and toe taps applied. He tried to upsell me on an entire sole cover and I declined. --why buy leather soled

HORRIBLE, HORRIBLE customer service. He seemed too sleepy or disinterested in speaking to me.

I has shoes that I thought were destined for the trash and somehow MSR was able to bring them back to life and make them look nearly brand new. Definitely pricey, but 100% worth every penny.