EDIT: The company's response claims that they attempted to reach out and resolve this matter. That did not happen. At no point was I contacted by management, despite repeated assurances that a manager

On Friday May 23rd, Juan Ramirez from Benjamin Franklin Plumbing came to do an annual inspection and flush of our water heater. Other than a short discussion about the filter, everything went well.

Michael provided great service on our water heater. Maintenance appointment. Performed a thorough inspection and checked his work. Appreciated the follow through.