I see writing here does nothing to solve anything but... WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE. And that includes monopolies and government. This line from a below review really nails it, "nobo

Just don't come here. Simple. Go to the other Kia--this one is small, stuffy and unreliable.

Management! Make sure you do you homework before leaving this place. And if you have to bring your vehicle in for service please beware.