Went to office to get assistance regarding online application that was stuck on pending review for several months. I did not have an appointment, but was able to check in at the kiosk. There was about

Went to this office on 1/11/24. I had to wait about 20 minutes for my number to be called. I was completely taken care of in 7 minutes, once I met with a representative. Rep was helpful and explained,

I was helping a family member with a financial situation we went there looking for help, and the gentleman was rude, condescending and dismissive, and did not help us at all. We went out and asked som