bad customer service, nobody in lobby to help, upper managment dodges customers and just stay in there office. payments online are set up poorly, have no idea of how to help, help there is hard to fin

I've always used consumers. It was my first bank, first credit card. Helped build my credit so much. The staff was always so nice and the building itself is always clean. But since Covid I feel like I

The ATM was broken so I went inside to pull out cash. There was one person at the desk another person behind the desk doing absolutely nothing, and then two guys standing at the front greeting people.