I had a service call for a vibration, tech came out when promised and diagnosed a induction motor bearing going bad and had to order the part. No problem, until the second tech came out to install. Af

On September 15, 2025, we contracted with Bassett Services to install either a new hot water tank or a tankless water heater. They recommended the tankless unit. After installation we had noises, vibr

I'm not sure what has happened in this company but my rating has dropped from 5 stars to 1. Last week I called multiple times to try to schedule a service call. Repeatedly, midday, I got a recorded me