Update - I took the phone to Bestbuy and was told that Batteries Plus ruined my phone. I don't fault the untrained staff as much as the ownership of the store, who apparently doesn't educate staff on

The guy that works here is awesome!! But avoid the lady... she is super rude and clearly doesn't like her job..

I'm sure it is a fine place for a quick pick up of a battery but I needed a service. Shockingly unprofessional on so many levels--from the greeting/discussion of the service needed, to the lack of com