First time visiting this department store on first entering the store lovely and friendly,bright went up to first floor too have lunch at cafe benugo OMG wish we hadn’t tables dirty floor dirty the 2

Very poor service today at the Dior counter. Frankly the staff were just rude and uninterested in any of the customers wanting to be served. It wasn’t actually that busy for the week before Christm...

As a former First Class cabin crew member, I know a thing or two about impeccable service and I can confidently say that John Lewis in Chelmsford is flying at cruising altitude when it comes to custom