The Reno and the Sparks locations are fine, very helpful and nice people. This review is for the cumbersome online web site and the 800 call in number for help side. I have attempted to change my pass

As someone who has worked in banking/financial institutions before and has experienced being a member of credit unions, I can confidently say that MACU has provided the worst member service experience

There should be a star for rotten, insensitive, uninformed, lazy and unhelpful service. And that's just the start. the managers are unknowledgeable , cannot provide the service they advertise for bein