I agree with the previous reviews. 1. The telephone system does not work 2. I wrote to the Department and there is no response. 3. They keep sending me bills to the wrong address that I have not lived

*Awful.....Have had an appeal pending from July 11th and not resolved as of today-January 15. *Takes someone 2-2.5 hours to answer the phone if you are lucky enough that someone eventually answers. So

Massachusetts unemployment is a joke.... they're supposed to help you when you get laid off, but they make it impossible to collect.