Everything. At first they wanted to charge $800.00 for what were supposed to be moderately priced frames and lenses. Dropped it to $400 after I consulted my wife and told them, "No deal!" So I bought.

Worst experience ever. Poor quality staff and some kind of remote virtual eye exam that resulted in useless glasses and waisted money. Do not go there.

Fraud company. I had an appointment yesterday, and when I showed up to the address they sent me, the one person in the entire store had no appointments for me. She told me I had a "virtual appointment