From the moment I walked in, the staff was unfriendly and dismissive. There was no greeting, no warmth--just cold, abrupt attitudes as if I were inconveniencing them by simply being there. Any attempt

The phlebotomist was rude and did not listen to me, the patient, who has had bad veins for 50 years. I showed her where to draw the blood on my arm because one of my veins is better than all the other