The way this lab is set up is completely poor in customer service and not at all user friendly. Had I been told I had to have an appointment just to return a urine sample, then I'd have known what to

Getting an appointment is not easy, but once you do things go smoothly. The office is clean. It is frustrating not having a receptionist

It's not obvious how to get here and almost everyone that walked in was confused on how to checkin or had technical issues with scheduling the appointment. The business flow isn't great. They should h