I ordered and paid for a bag on October 13. I cannot get any information on this order and it has not shipped after a full week. I was on hold for customer service multiple times for over 15 minutes e

I ordered a few rimes, no issues or customer service was readily available. Ordered in November- one item was missing took many emails, pictures sent and resent- after 2 weeks ot was finally replaced.

Meanwhile I had 3 orders with Montana West (handbags, wallets and much more) and each experience with MW was really great. All items have been shipped pretty quick. If there was a little delay the com