What could improve is customer care! Big time lack of communication between online customer service team and in store customer service. Back in November 2025, I had ordered a bath mat online. Received

I needed to furnish my new place in one fell swoop and was lucky enough to work with Isis who not only has incredible taste, but also listened to my needs. The one item that I selected without her end

West elm Burbank was my go to place until recently the staff had changed and are more rude! No one greeted me when I walked in. Last time I was here the manager greeted me so kindly helped me out but