West Elm sold me a contract grade lamp. When it broke two years later, they refused to refund me. I stupidly ordered another lamp, it arrived defective. Then I tried again and it also arrived defectiv

Ordered two chairs from them. Order was confirmed. Two weeks later was told the order didn't go through and now the item was "out of stock". Waited over a months for restock and upon receipt of chairs

Some of my purchases qualified for "Concierge Service," but some did not - that's odd. Some items I ordered are still backordered six months later. Some items were delivered with drawers that don't op