I've been calling for two weeks and can't get through to make an appointment. I've left messages, texts, and sent in a request through the portal. What's going on?

Front desk employees forgot to text me the correct address to my appointment. Then proceeded to text it to me 20 minutes before my appointment time (I was already driving as I live 30 minutes away). I

This place front desk employees are the worse on customer services. They are very unprofessional.