UPDATE to the original post it's now been 7 months since this car was in the shop. I got it back from them for a day and had to return it because it was shaking so bad they told me its engine vibratio

Bought a new truck and folks were great every step of the way from responding to my query on the Ford national site, to checking out and test driving a model on the lot, to obtaining the exact model/s

Sam sold me a new escape, love her and the car! Recommended them and their sales people