Your counter person Willie at the Richmond airport is very rude, when I tried to enquire about my flight that was cancelled all he would do was hand me a red card and say call reservations, when I ask

I've flown Delta fairly frequently and have been happy with the customer service on the airplanes (the staff at various airports not so much). I recently had an opportunity to fly first class from Sea

Delta constantly changes the departure times of their flights. God forbid you have plans at your destination. This has happened numerous times. The staff are very friendly and professional.