This is the *most* *incompetent* and *dysfunctional* bureaucratic entity that I have ever dealt with. Across *four* phone-calls, with a total wait/hold-time of 75+ minutes -- i was hung-up on/disconne

This place is horrible. It is a stereotype of an unhelpful, DMV-type government operation. What is the point of having a phone number no one ever answers?They also do not give the option of a callback

arrived at 10am with no appointment, waited for 1 hour as there was 20 people in front of me, took less than 5 minutes to get name change approved, easy peasy