My daughter needed an emergency car rental at DCA had a horrible experience with Madison, the person at the counter...she was very rude, condescending, and generally unhelpful during my daughter's eme

Untrustworthy to the point of theft. They will send you a cancellation email and then claim you never cancelled and refuse to issue a refund.

Terrible service. The manager was extremely rude and unprofessional. He told us to go back to the line, even though we had already been waiting and he was standing there not helping any customers. Onl