3.5 stars for my first review and rounded up bc a) the staff at the counter was friendly and made sure I got my sandwich, ie. hand passed my sandwich order from behind the counter, ensuring no rando s

**Amazing Team, Delicious Food, and Outstanding Catering - Love This Place!** Potbelly Sandwich Works is hands-down my favorite spot for sandwiches, and it's all thanks to the incredible team that mak

The customer service was a mess. I placed a delivery order at noon and 90+ minutes later, after getting several alerts that my order was on the way but delayed, it was cancelled without any warning or