Don't take my reservation if you won't have any cars available. Has happened multiple times.

The Hertz car rental in UWS completely ruined our Thanksgiving. We booked months in advance, got a confirmation, and yet on the actual day they had no car. How on earth does a company take reservation

I was randomly charged $334 after my rental, and there was no statement or receipt sent to me about those charges. When I call to figure out why I was charged that amount, I was on the line for 15 min