I've had several experiences with The Tumi "store" recently. I made a purchase online in December through the App. It arrived successfully, however it was supposed to be monogrammed. It was NOT. But a

I Bought a backpack and wanted to get my initials on it. However, the lady in the store just ignored my request with no word at all. Feel so offended and unreasonable. No wonder why no customer was th

Came in the middle of the day .one person working that does NOT know how to work the system or look up information in the system .. was Zero help .. not ok for a high end bag store