I have been going to Serenity for my hair for many years, and am always happy with the results. I haven't had any negative interactions with staff, like people have in many other reviews. I received a

Used defective extensions. Received refund from manufacturer but the salon kept it. I had to pay to have it fixed.

First visit to have gel removed & get new manicure. The gel was basically filed off, along with the skin on my fingers. My hands are red & bleeding. Did not have basic color that I wanted; I mentioned