Great coaches but high and mighty, disconnected management that effects the atmosphere

I have been an OTF member for 3 months now and have enjoyed it. I feel like the staff is helpful and kind and the coaches are great (varying personalities/teaching style - so I suggest trying everyone

I'm gonna be honest. Joining a gym is super intimidating. I mean for me anyway. I contemplated it for awhile. Luckily for me it's .2 miles away from me. I literally walk there. First class was free. T