I purchased a tote on 9/4/2023 for my sister as a present but she told me that she wants a smaller shoulder bag. So I went to store to return or change to other style on 9/8/2023 with a receipt. A lad

I don't right negative reviews but the store manager Karina's behavior and customer service was so bad which forced me to write this review. Worst customer experience ever. I would never shop at this