Our daughter lives in Tampa, Progressive originally installed the system but we had used different company a couple times, not impressed so when system failed, call Progressive. They said they would g

Called service in for ducted mini split. They said they needed a couple of parts for repair. Both parts were apparently on back order. No communication from Progressive, I had to repeatedly follow up

We have used them for over TEN years. They installed the system which was the main reason we stayed with them. That being said, in the last few years we saw some red flags but nothing out of the norm